4 Ways to Business Needs a Toll-Free Number Or Not?

Indian toll-free numbers have gained immense popularity as they help businesses streamline their client communication and offer several other advantages.

If you think not having the toll-free number service will not make a difference to your business, then you need to re-evaluate the efficiency of business communication. Read on to know the top 4 ways to gauge the necessity of a toll-free number in India for your business.

Brand Value: Does your business struggle with creating an identity of its own? Is this struggle even more pertinent in the communication process? It’s high time to connect with your customers with a toll-free number. The toll-free calling service offers an easy way to contact your business. Customers can quickly call the toll-free numbers by recalling them. They are available in the easy-to-recognize and easy-to-recall format. The toll-free number in India is available in the format 1800-ABC-DEFG. If compared to the traditional toll-free numbers, they have a high recall value. So, if businesses want to make their contact numbers a part of their brand, they need to get a toll-free number service.

CX: Do customers have to pay steep operator charges to contact your business? Well, it certainly provides bad CX and turns your customers away. The high call charges will drive prospects away and limit your chances of maximising profits.

Businesses should provide customers with a free calling service with the Indian toll-free number.


Do your customers always face problems while getting their queries resolved? You can check if your contact center is adequate to handle customer queries in a highly organised way. If that is not the case, you must get the toll-free numbers. The IVR provides several menus and sub-menus that enable the customer to get a quick answer to their queries. A prerecorded voice directs the callers to choose the right menu that connects them to the correct department. In this way, they can quickly get the solutions to their problems.

Call Routing

Does your customer have to wait for long before they can connect with the agents? Long call queues are often the reason for unhappy customers. If your customers constantly complain about the long waiting period, you should consider the toll-free contact numbers. The software optimises the call routes automatically and connects the free agents with the callers. It reduces the call wait time to a large extent.

Additional Factors to Check:

Do check if your client communication process is streamlined? Does it offer ease of communication to the customers? Do they find it hard to recall your business number and connect with you? If these are some of the factors that are a significant concern for you, then you need the toll-free number. These numbers are available in the 1800 series followed by six or seven unique digits. It is easy to recall these numbers, and customers do not face any difficulty while remembering them.


From the points mentioned above, we can conclude that the Indian toll-free number is a highly beneficial product for a business. It helps to build brand recall value which is crucial to distinguish a company in a crowded marketplace. The software helps to streamline client communication with IVR integration. In addition, it helps to provide better CX as customers can get their queries resolved with great ease. All they need to do is to select the desired menu and quick answers to their questions. Most importantly, zero call cost helps attract more and more customers. It boosts the lead generation process and maximises the company’s profitability.

These and many more ways let you know if your business needs a toll-free number in India. Suppose you need to buy the toll-free number. In that case, you should contact a reputed and trustworthy company dealing in cloud telephony products. Knowlarity is a leading cloud telephony company in India that offers the toll-free contact number at budget-friendly prices. The product provided by Knowlarity has several features that make it a complete call management product. Get the most out of the product by choosing the service that has the above-mentioned built-in features.

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